Healthwatch England

So, um, moving on from that, we've got this week's quick hit stories.

Uh, first of all, um, Healthwatch England, the statutory p- patient watchdog, reported on August 31st that AI, quote, "ambient scribes" are confusing similar-sounding drug names, generating incorrect diagnoses and omitting repeat prescription instructions.

In one case, a patient was told they had, oh, demyelination, the nerve damage underlying conditions including multiple sclerosis, when the test results had read null demyelination, and the scribe dropped the word that reversed the meaning.

27 different scribe products are in use across the NHS.

[laughs] I think on paper it's, uh, an amazing problem to solve, uh, because you're right, it, it could be sort of the world-class, um, case study of how you sort of save time with AI.

Healthwatch England says that 27 different AI scribes or AI note-takers are already being used across hospitals a- and GP practices, so they're automatically taking that consultation or that meeting where they see a patient, and it's turning it into notes.

The problem is, is they're not entirely accurate, which in this game, accuracy is mega, mega important.

In one example, AI dropped the word null from an MRI result.