Guesty

Audit your property management software.

So that would be like Guesty, HostAway, or Hospitable to purge outdated language requiring bed stripping or trash hauling because Airbnb will find you and they will get you.

De-gate digital guidebooks and eliminate external verification gateways unless the local municipality mandates apply, and you're going to have to provide that proof to Airbnb.

And then make sure that your listing has not been reported by guests for unauthorized choreless or aggressive off-platform data demands because they may derank you in their algorithm, but not necessarily tell you.

One is that with general purpose AI agents, let's say Instinct or Muse or what you can build through Cloud Code, that those are going to do all that that you need to do anyway.

And then the second is that companies like Guesty, HostAway, Upless, they're all going to build their own series of agents that are going to make all these tools talk together and Yeah, they haven't talked together in the past, but everyone has access to these same LLMs and encoding tools.

So eventually they're going to build that too.

So how do you see those two different arguments playing out? I

mean, first of all, it's funny you mentioned Instinct.

We recently had a customer that was trying to build.

So he started with Guesty, I think, but he felt like Guesty was too expensive.

So he decided to use Chanix.

And we started working with this company called Victor, which is a AI bot that lives within Slack.

And so Victor connects to from monday.com to Notion, Guesty, Pricelite, all of our things.

He has access to all of it.

So he's enabled to connect.

One, the AI front, right? It's like...

Every tool, even Guesty, I walked over to the Guesty booth to steal some coffee from them, a barista there, and it was awesome.

Even Guesty had their advertisement was like your AI guest management system or something like that, right? And they're even switching from property management system to your AI X, Y, and Z, right? So AI is definitely the number one thing.

It's all the tech companies are switching to AI forward, which is awesome.

And then I'm also noticing AI enabled property managers is a big conversation that's starting to pop up, which I think is pretty cool.

So like trust.

And that's something that...

When I was at Guestyfall, that was something that people were talking a lot about is what does AI not have? And it's like trust, relationships, judgment.

So I think that's the first epiphany.

The first hire, you need someone to just take some of that work off your plate, and then we're at now with just all the AI messaging and Breezeway and Guesty and there's so many tools you can use to leverage and get all your time back, right? And systemize everything where you can still grow at scale, but keep the quality very high as well.

So it's pretty crazy the journey, uh, from a couple properties where we were doing everything to now more of the leadership role that me and Matt are in, where we have a team of teams overseeing properties, and it's more, like, empowering the team, give them the tools, give them the motivation to go solve problems every day.

I think if you're gonna build a business for the long term, you wanna get more in the leadership role because if you're dealing with the guest-to-guest every day, it's like, I think that'll really burn you out and not get you excited for the business.

Or Hostway or what?

Uh, Guesty is what it's through.

Guesty, okay.

And we do all that automated, so that way... 'Cause some people, honestly, they'll book it at 11:00 PM.

Yeah.

... 'cause that really is a bummer.

Like, that, I have to say from Guesty Val, they had baristas at, like all over the place.

Uh-

Yeah

Um, and I had a [laughs] um, I'm, had a cocktail or three conversation-

[laughs]

... with someone from homes and villas at the Guesty party.

Um, but just about this exact thing, that it would be great if there were tiers so that people know that if you're used to booking, like, this type of hotel, this type of home is, like, equivalent to that.