Guesty

And we will be jumping into the episode here shortly.

Brandy and I have interviewed Amiyad Soto, the CEO of Guesty.

Yes.

And we're looking forward to sharing that with you right now.

It's still a good day of the week.

It's still a good day of the week.

And we're equally excited because we have a really fantastic interview for you today with Amiyad, of course, the CEO and co-founder of Guesty.

So without further ado, thank you, Amiyad.

Because if you have 100 people on your team, you have redundancies, you have other means to operate, you can adopt AI.

You can also build on top of platforms like Guesty using the MCP.

But when you're a small operator and you only have one marketing person, right? And one operations person and one finance person, all of a sudden using AI, you can enhance their capabilities and allow them to work as if they were two or three people on the team.

And that's much more impactful than reducing 10 people uh out of a hundred right and i'm not even talking about reduction i'm actually talking about how do you create more value and allow your team members to extract much more out of technology uh how to enable business growth with the same team how do you become more effective a better communicator, that's what we enable to do with the AI capabilities.

And in Guesty, we have tried to build it so it's kind of an AI in a box with our agent hub.

So you don't really have to start imagining and developing.

You really can tailor the agents and solutions to the needs of your business.

I think the problem is in many cases of hallucinations or wrong answers is due to the fact that you don't give the full context and don't connect the right data sources to your LLMs.

So has that complexity and have you felt it? And do you feel just as connected to what's happening or how has that worked out so far? Can

I shamelessly plug Guesty? Because Max and I get every single message on our phone still.

And when a guest starts sending photos, that's usually, hey, let's check what's going on.

So you got to be on it.

So you need to make sure that you're adding this markup, 18.34%, to all of the fees that are applicable to the guest reservation.

Now, if you started in Airbnb sometime in the last year and you added your property to a property management software platform like HostAway or Guesty or Hospitable, well, then you're going to need to add this in a channel markup.

So your PMS system is pushing its prices to Airbnb and hopefully the other platforms as well, right? Booking.com, VRBO, Google, et cetera.

So you need to make sure that the channel markup is not directly in Airbnb, but it's in your PMS.

I will.

Guesty and Ralph.

Guesty.

Yeah.

Your boy.

And then simple things like making sure you've got a good property management software.

Again, we use Guesty, and I said it on the last podcast, they are still market leaders at the moment.

There's some interesting brands from Yana Trellis and the guys at Boom that are doing a lot with AI.

But again, after demoing a lot of the AI-focused softwares, it is not there yet.

But then by that time, hopefully, I guess you would have caught up on the AI side anyway.

So I know that there's a lot of PMSs, some sponsor this show, but there's a lot of PMSs and there's different PMSs for, I think, different categories.

You probably don't need Guesty or Host Away or some of the larger PMSs if you're an operator with five or ten properties, because one, they're super expensive and far too complex.

But if you're growing and scaling a company, like that and obviously Breezeware as well.

Yeah.

And I think now that I'm heading to close to 40 years as an adult, you're really talking generations of performers, from the Halston days of the '80s to now, and that's one of the joys of what I've got to do, is to work with people that have been no longer with us, like Guesty, and, you know, the, the tops of the craft back in those days, of Crosty and Marina and Peter Cousins and those guys, to nowadays, you know, um, the young kids who are graduating now.

It's w- it's one of my joys.

It's what, you know, Guesty did for me as a 19-year-old, to mentor me, and now I get to do that with, with the young kids.

It's very interesting.

I got a, an email today from Gary McDonald-

I didn't even do my role 'cause I did Grantaire, I did a couple of Valjeans, I did some Thenardiers.

You're always doing something different.