Gerald Weinberg

Um, This is in the chapter on illusions.

And so Jerry Weinberg loved to say that it's not a crisis, it's the end of an illusion.

And in the book, we talk about the three big kinds of illusions that we see over and over and over again.

The illusion of predictability, the illusion of control, and the illusion of progress.

And so they want to help, but they help in non-helpful ways.

Jerry Weinberg called that inflicting help.

Inflicting

help.

Yes.

The late, great Jerry Weinberg.

So this does segue us a little bit into, I happen to know that the two of you have written a book that is all about systems thinking.

What's systems thinking and why does systems thinking matter?