Freshservice

Exactly.

The logic behind this acquisition is to integrate the capabilities of Torii into Freshworks service management systems, specifically Freshservice.

Freshservice is already a central hub for managing information technology services.

By adding Torii, they gain the ability to monitor and manage software usage and control spending on both software and artificial intelligence tools.

Dennis Woodside, the CEO and president of Freshworks, pointed out that information technology teams are expected to manage more of the business operations today, but they often have limited visibility into the costs.

He said that as artificial intelligence moves from the experimental phase to becoming essential infrastructure, Freshservice will allow modern departments to manage it at a massive scale.

Haramati noted that back in twenty seventeen, many investors did not even see enterprise software management as a distinct category.

Over the years, Torii raised sixty-five million dollars, including a fifty million dollar Series B in early twenty twenty-two, led by Tiger Global Management.

I mean, it can on some of those, but it can't go in and make some of the configuration changes, which is what my job is.

But, like, on Freshservice, uh, one of my teammates built a skill.

So I don't know if y'all have ServiceNow or Freshservice.

Um, it can go in and update our SOPs.

Mm-hmm.

So if we have SOPs that are out there in PDF form or Word form, we want the...

Instead of our teams having to download something, we want them just to have the, the knowledge base article, the, the instructions.

And so she created a skill that can We can log into Freshservice and, which is our ticketing system, and then, um, Claude can identify and draft replacement documentation or knowledge base artic-articles.

It touches a whole bunch of kind of things, the workflows.

And so we in Freshworks, especially using Fresh Service, have kind of simplified that to a great extent.

Last couple of questions, then we'll go into lightning round, which is the most important piece.

I mean, this is the most critical part of, you know, I would say