Foundever
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions. Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.www.foundever.com
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Search complete. 2 mentions across 2 episodes found for "Foundever".
Sep 2, 2026
Melanie GuralnikNARRATOR
But as Rogers continues to cut their costs, reports of long wait times and sudden hang-ups are becoming more frequent.
Melanie GuralnikNARRATOR
Last July, Rogers ended contracts with third-party customer service vendor Foundever.
Melanie GuralnikNARRATOR
eliminating around 900 Canadian customer service jobs as the carrier transitioned toward automated self-serve options, such as their AI-powered virtual assistant, Anna.
Melanie GuralnikNARRATOR
As well, Rogers quietly laid off numerous frontline customer service, tech support, and sales staff across Canada.
Aliénor DartiguenaveGUEST
And it's also linked to the current context.
Aliénor DartiguenaveGUEST
So last year, for example, at Foundever, we were really in a zero to one phase.
Aliénor DartiguenaveGUEST
so you you don't get the same competencies and we're in a secure environment so i have a competency for for the the pms here that is about security and compliance they need to understand it they need to integrate it in the design i wouldn't put it as a primary skill for pms everywhere uh so that's how i did it but okay it's lying about excel at the moment right
Theresa GschwandtnerHOST
yeah but it's super interesting as you mentioned so it's it's like a living and breathing document.