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first direct

first direct

Search complete. 19 mentions across 8 episodes found for "first direct".

Oct 14, 2026

Zoe FrancescaHOST
3:45
Oh my gosh.
Zoe FrancescaHOST
3:46
How did that come about? Did you do a video first and for First Direct and then? Tell us about that.
speaker_2GUEST
3:49
So yeah, we've been collaborating with First Direct on a couple of videos, and then the [laughs] Pussycat Dolls publicist seen that video.
speaker_2GUEST
3:58
Obviously, all the dolls have obviously-
Jessica FayeHOST
4:00
Obviously
Martin LewisHOST
26:20
I mean, lots of the bank, the banks that offer switchers offers on their switchers account, they tend to offer good service 'cause they're really trying hard.
Martin LewisHOST
26:27
You know, right now you've got Nationwide, you've got First Direct, they're paying.
Martin LewisHOST
26:31
Barclays is paying three hundred quid.
Martin LewisHOST
26:33
HSBC is paying two hundred and twenty pounds.
Martin LewisHOST
12:53
That's giving you two hundred and twenty pounds for free if you join it, you're new there.
Martin LewisHOST
12:57
Then my top all-rounder pick, First Direct.
Martin LewisHOST
13:00
It's giving you two hundred and ten pounds for free at the moment if you switch to it.
Martin LewisHOST
13:04
It's also number one-rated for service in all the polls I do, over ninety percent rate it great.
Martin LewisHOST
13:31
So you can see that we have a plethora, a, a huge pot of different bank accounts willing to pay you at the moment.
Martin LewisHOST
13:37
And one of the things to remember at the moment is, of course, Christmas is coming.
Martin LewisHOST
13:41
So if you switch right now, just to run through the dates that you would get it, Barclays, uh, if you did everything as quickly as you need to do, and you've got to check the eligibility, you could have that by the twenty-seventh of November, HSBC by the seventeenth of December, First Direct by the twenty-second of November, Club Lloyds by the twenty-ninth of October.
Martin LewisHOST
13:59
You could have all that free cash in time for Christmas.
Jonny PeaseHOST
15:35
If you were to deposit £500 each month into that building society, you could earn at the end of the year around £163 in interest.
Jonny PeaseHOST
15:42
First Direct have a 7% fixed regular saver, which I think is quite interesting and important to know, particularly in an environment where base rates, interest rates are quite volatile.
Jonny PeaseHOST
15:53
It's possible the Bank of England may hike the rate.
Jonny PeaseHOST
15:55
So fixing might not necessarily be the best thing, but I think that's worth noting.
Jonny PeaseHOST
16:26
This is nice.
Jonny PeaseHOST
16:27
You can withdraw the money however you like.
Jonny PeaseHOST
16:28
With First Direct, if you want to get the money out, you can, but you have to close the account.
Jonny PeaseHOST
16:31
Chase UK are letting you withdraw freely.
Jo CausonHOST
0:28
You're far too young looking for that.
Jo CausonHOST
0:30
But it is interesting because you have worked in fintech, you have worked in regulated sectors, you've been the CEO of First Direct, you've been the COO of OVO Energy, and then most recently the COO of Starling Bank, which is renowned for both driving the service level but as a fintech organization.
Jo CausonHOST
0:49
So I'm really interested.
Jo CausonHOST
0:51
in how you marry use of technology, and particularly AI, with brilliant service.

15 MINS LATER

Joe GordonGUEST
16:01
You don't need to fix it.
Jo CausonHOST
16:02
And also it transcends the leadership, it transcends the culture.
Jo CausonHOST
16:06
You know, we touched a little bit briefly on the fact that you were CEO at First Direct.
Jo CausonHOST
16:10
And this is no secret, I've had the privilege of working three different CEOs at First Direct.
Sam WilsonGUEST
14:10
And we actually, we found that four lenders this year, really, they hit that sweet spot of excellent customer satisfaction, but also consistently offering the top deals.
Sam WilsonGUEST
14:21
Uh, so they were Barclays, First Direct, Nationwide Building Society, and NatWest, who are all our Which recommended providers for mortgages this year.
James RoweHOST
14:31
Along with Nationwide as, as a building society, uh, both Principality and Skipton Building Societies, I was having a look at all the, the list of all, all the results a bit earlier on.
James RoweHOST
14:43
They round out the top three spots for customer satisfaction.
James RoweHOST
16:34
But maybe more importantly is the good deal as well, to make sure you're actually paying a, a reasonable and an affordable repayment every month.
Sam WilsonGUEST
16:43
Yeah, definitely.
Sam WilsonGUEST
16:44
So, so First Direct, they weren't top of our table, but they were the cheapest lender on average in our analysis.
Sam WilsonGUEST
16:51
And we also see that Barclays were the, were the joint second cheapest lender, um, with Lloyds Bank and HSBC.
Ben NormanHOST
26:16
I mean, I'm not close enough to the sector to know the ins and outs, but I guess...
Ben NormanHOST
26:20
If you look at it compared to high street banking, where brands like First Direct and brands like Monzo have, whether it's through customer service or whether it's through tech or taking a different approach, very stagnant industry has attracted disruptor brands to come in and go, actually, you know what? We can do this differently.
Ben NormanHOST
26:38
I wonder if that insurance market is crying out for that disruptor to come in and be like, you know what? We're just going to tackle this differently.
Phil CooksonGUEST
26:46
Maybe they're out there and we're not working.
Tom EmeryGUEST
2:57
So I worked for HSBC, the big global bank, for some time.
Tom EmeryGUEST
3:02
where I did lots and lots of different HR roles, including head of HR for one of their subsidiary banks, First Direct, and head of HR operations, which meant I had a great big team with people in India and the Philippines, which gave me some interesting experiences to travel and manage matrix teams.
Tom EmeryGUEST
3:20
And then I worked as a chief people officer in a wealth management firm.
Tom EmeryGUEST
3:25
which was a public limited company, a PLC as we have in the UK.

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