Exit, Voice, and Loyalty

You have choices.

There's a book by Albert Hirschman called Exit, Voice, and Loyalty.

When you have policies like you described at MIT, what Hirschman said is, is that, well, one thing you can do is you can scream and yell.

You can say, "Look, somebody, you need to change." But at some point, you realize you have only one choice left.

Okay.

In 1970, Hirschman published a book called Exit, Voice, and Loyalty, and the model is deceptively simple.

When the quality of something you use deteriorates, a product, a service, an organization, you have exactly two options.

You exit, meaning you leave, or you use voice, meaning you complain, protest, organize, make noise.