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Eric Mosley
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Jul 13, 2026
How AI Reveals the Hidden Leaders Traditional HR Systems Overlook | Eric Mosley, CEO, Workhuman, Ep. #37
1:42
4:31

Rachel WellsHOST
So I just want to know from you, why do you think that this idea of human experience is most significant right now in the AI era?
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1:52Eric MosleyGUEST
Well, I think we knew from the very early days that recognition as an activity, especially peer-to-peer recognition where employees You know, they want to say thank you and they write a nice message and they say thank you.
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2:04Eric MosleyGUEST
And there's literally thousands of these instances of goodwill happening in a company.
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2:09Eric MosleyGUEST
We noticed from the very early days that there was an incredible amount of data that came out of those models because employees were basically describing their colleagues' work.
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2:19Eric MosleyGUEST
And so they were eulogizing their colleagues, trying to give positivity to their colleagues.
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2:24Eric MosleyGUEST
But in the act, they were describing the work, they were describing the person, they were even talking about skills and talents that each individual had and how work gets done in the company.
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2:37Eric MosleyGUEST
So even from the very early days, we realized that that is kind of like a goldmine of HCM data about how work gets done and what the talent profile of everyone in the company is.

Rachel WellsHOST
When it comes to the concept of human intelligence, and you're saying that basically workplace behavior is this really special intelligence layer within organizations, what are companies able to see now? I know that you've touched on this in your keynote, but for those who didn't get to catch it, what are companies able to see now through this human intelligence layer that we now have, such as the future leaders, that traditional management HR systems would completely miss?
Why Recognition Data Is the New Leadership Signal for Future Leaders
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0:14Eric MosleyGUEST
Yeah, the, um, the conference, the co- This is the conference we all in Workhuman look forward to every year because it gives us, it gives us, like, energy for the, for the rest of the year.
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0:24Eric MosleyGUEST
Uh, because you come here, you get infected with the energy of the attendees, and the attendees, as I said, they're kinda, you know...
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0:32Eric MosleyGUEST
They're people who care about, you know, humanity in the workplace and making work human, and that's why they come here.
