Eric Baker

[upbeat music] StubHub got its start in 2000 with a simple premise: to make buying event tickets on the resale market easy and safe.

StubHub was founded by two business school students named Eric Baker and Jeff Fluhr, and the whole idea was buying secondhand tickets should not feel like a back alley shakedown.

Like, you should not be feeling like you have to meet some guy in an alleyway-

[laughs]

You said earlier that StubHub's product is trust.

Uh, how much of a problem is this for the company, you know, hearing these kinds of experiences from customers?

Last week on their earnings call for the second quarter, StubHub CEO, Eric Baker, admitted that people had issues getting into the World Cup games with StubHub tickets.

Um, we're not perfect.