Employee engagement

The project that I ended up really liking as a business person was creating culture.

So we called it employee engagement.

Even at the law firm, I helped create culture.

But then when I went to Hawaiian Tel, I actually was put in charge of employee engagement, whatever that means.

Mm-hmm.

I came up with my own definition, but-

That was a huge challenge.

So I used to tell my boss, "You just gotta trust me," 'cause, you know, employee satisfaction is hard to measure, right?

Getting a result is not anything bad, but how you get a result will tell whether your organization will be sustainable or it will crash eventually along the line.

I'd love for you to throw some more light on this thing called employee engagement, right? What role does that even play when you're trying to build a strong workplace culture?

It plays a lot of, there's a very strong role in employee engagement.

One thing I've observed over time, once disconnect begins to happen, people begin to coil back into silos.

People begin to retract and maybe initially people were giving you innovative things uh meetings whether virtual or physical meeting as it gets maybe there were contributions and you know you they were properly engaged and you know all this is also it has a way of linking to the the full spectrum of hr the compensation and benefit dimension the area of uh you know awareness the area of uh the work-life balance when you engage in the workforce and they are happy to be at work sincerely, that positive culture is going to drive the system.

Even though those things, they don't just work like one plus one is equal to two.

There are other components that you need to also fit into it.

But having employee engagement is a very strong indication that the system can actually move positively ahead.