Empathy gap

Absolutely.

You talk about the empathy gap.

Can you explain that for us?

Yeah, so, and it's great.

What I love about the empathy gap, so when a corporate booker is about to book me for a keynote talk, they're big corporate organizations.

When I mentioned the empathy gap, you can see them going like that.

And when I explain it to them, they're like, oh, that's really interesting.

Yeah, you should definitely keep that in the talk.

affordability for small businesses.

But I think there's also a bit of an empathy gap at play.

And also something that I think comes up over and over again is there's a subset of people who feel like I didn't get any support and I had to figure it out.

You can too.