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Elias Sayigh
Senior Solutions Architect specializing in Amazon Connect at Amazon Web Services (AWS), based in Sydney, Australia.
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Oct 1, 2026
The Amazon Connect Podcast - Ep.24 - The Latest with Elias Sayigh
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27:51DougHOST
Yep.
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27:51Elias SayighGUEST
Um, but I think all that's coming in, uh, and being transformed with AI, so we expect a lot of releases in that space.
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27:58Elias SayighGUEST
Um, but something that probably doesn't stand out as much, and I think personally it's quite transformative, is, is the ability to import an evaluation form from PDFs using AI.
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28:07Elias SayighGUEST
So I did a, lucky enough to do a, uh, summit conversation this year with Flybuys, where they spent time with their evaluations and being able to change them from a traditional verbiage.
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28:21Elias SayighGUEST
You know, how did this agent greet here, did they meet this compliance, into an AI talk where it now be able to say, "Okay, we consider a good greeting as the following examples," and having to structure those conversations, um, so the AI understands that.
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28:39Elias SayighGUEST
And now, through a click of a button, you can import that as a PDF, and in the back end it does it all for you.
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31:36DougHOST
Give it to me.