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Elias Sayigh

Senior Solutions Architect specializing in Amazon Connect at Amazon Web Services (AWS), based in Sydney, Australia.

Oct 1, 2026

DougHOST
27:51
Yep.
27:51
Um, but I think all that's coming in, uh, and being transformed with AI, so we expect a lot of releases in that space.
27:58
Um, but something that probably doesn't stand out as much, and I think personally it's quite transformative, is, is the ability to import an evaluation form from PDFs using AI.
28:07
So I did a, lucky enough to do a, uh, summit conversation this year with Flybuys, where they spent time with their evaluations and being able to change them from a traditional verbiage.
28:21
You know, how did this agent greet here, did they meet this compliance, into an AI talk where it now be able to say, "Okay, we consider a good greeting as the following examples," and having to structure those conversations, um, so the AI understands that.
28:36
Not a huge amount of work, but still it is work.
28:39
And now, through a click of a button, you can import that as a PDF, and in the back end it does it all for you.
DougHOST
31:36
Give it to me.

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