Ed McLaughlin
Former athletics director of American University
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Sep 30, 2026
Would You Let AI Buy Your Flights? Mastercard’s Bet on Agentic Commerce | Next to Lead
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Ruth UmoHOST
What's the most important conversation around AI happening within MasterCard that you don't think is getting enough attention outside of MasterCard?

Ed McLaughlinGUEST
One of which is everything we're doing to help our employees do their jobs better.

Ed McLaughlinGUEST
What are the skills related to those jobs? And then saying, what are the right tools that we can bring in to help people do that? Whether it's software engineering or someone who's in a sales and marketing role, someone who's a knowledge worker for that.

Ed McLaughlinGUEST
So the whole human-computer interaction and how we can, you know, remove toil and drudgery and allow people to do their jobs better, it's been a big, big area of focus for that.
7 MINS LATER