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Ed McLaughlin

Ed McLaughlin

Former athletics director of American University

Sep 30, 2026

20:14
What's the most important conversation around AI happening within MasterCard that you don't think is getting enough attention outside of MasterCard?
20:23
Most important conversation.
20:24
I probably have three areas, if I could.
20:28
One of which is everything we're doing to help our employees do their jobs better.
20:32
So we looked at all of the different sort of jobs we have.
20:36
What are the skills related to those jobs? And then saying, what are the right tools that we can bring in to help people do that? Whether it's software engineering or someone who's in a sales and marketing role, someone who's a knowledge worker for that.
20:48
So the whole human-computer interaction and how we can, you know, remove toil and drudgery and allow people to do their jobs better, it's been a big, big area of focus for that.

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