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Ed Grant

Jul 10, 2026

Cloud Wars Live with Bob Evans

Cloud Wars Live with Bob Evans

AI Agent & Copilot Podcast: Solgari's Ed Grant on Transforming Customer Engagement with AI

Jul 10 · 18m

JohnHOST
4:24
But with that voice capture of each one of those discussions, boy, you find incredible nuggets of intelligence, right, Ed, that then can be used to propel those customer objectives that you have.
Ed Grant
Ed GrantGUEST
4:36
Yeah, John, 100%.
Ed Grant
Ed GrantGUEST
4:38
And it's not just voice.
Ed Grant
Ed GrantGUEST
4:42
It could be SMS.
Ed Grant
Ed GrantGUEST
4:43
It could be other digital channels.
Ed Grant
Ed GrantGUEST
4:44
It could be email.
Ed Grant
Ed GrantGUEST
4:46
It could also, John, be the conversations.
JohnHOST
9:09
Ever since Solgari started working with them, I like it.

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