Can you walk us through the role 911 plays in situations like this?

Yes.

When we receive a call for service, it could come from a family member or from bystanders in the area.

And of course, everybody knows instinctively, call 911.

It's just ingrained in us that that's the go-to system for everything.

So when you're given a limited number of options, police, fire, and ambulance...

The decision will be made of what response are we sending? You know, immediately it's like thinking safety, right? Somebody may be in danger of themselves or others.

Just for this one person.