dunnhumby
dunnhumby is a UK-based customer data science company that helps retailers and consumer brands improve decision-making using customer data, AI-enabled analytics, and loyalty, category management, and retail media solutions. It serves clients including major global retailers and brands.www.dunnhumby.com
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Search complete. 14 mentions across 4 episodes found for "dunnhumby".
Oct 15, 2026
Matteo CostaGUEST
So yeah, I started my career roughly, uh, my career mainly around, around loyalty and customer strategy.
Matteo CostaGUEST
Started, uh, almost 20 years ago in Carrefour Italy in loyalty CRM, then moved to London to work for Dunnhumby, so more about customer insights.
Matteo CostaGUEST
From there, I moved into consulting- Where I did a bunch of things, including shaping, helping, uh, shape a loyalty position for some retailers in the UK, but also globally.
Matteo CostaGUEST
And then more recently, I, until a few months ago, I was head of loyalty for TJX Europe, which owns the brand, the TK Maxx and, uh, Homesense in Europe.
14 MINS LATER
Ian PringleHOST
... dealing with.
Ian PringleHOST
[laughs] And Matteo, what do you think? I mean, you've, you've had a look.
Ian PringleHOST
Given your days in Dunnhumby, again, this, this thing about reporting and analysis-
Matteo CostaGUEST
Yes
Alvin StokesGUEST
I, I think of myself more as a, a, uh, customer experience transformation player.
Alvin StokesGUEST
You know, I've worked in telecom and broadcast media with XM before Sirius bought 'em, and consulting side on loyalty with dunnhumby, which who started the Tesco card.
Alvin StokesGUEST
Worked with a lot of big brands in the US, the Home Depot and Best Buy, and a lot of other things.
Alvin StokesGUEST
Uh, even dental with SmileDirectClub, where I was the chief customer officer, was a really innovative job and very different industry.
Paul HindsGUEST
Yeah.
Mike DixonHOST
So your career then really started to accelerate when you were into dunnhumby.
Paul HindsGUEST
Yeah, yeah.
Mike DixonHOST
And now that's a name I'm familiar with from, from the UK.
Mike DixonHOST
Not sure everyone in Australia knows dunnhumby perhaps as well, but take me through your journey there.
Paul HindsGUEST
Yeah, so, so the job where I woke up and got it, I did for two years, and then I, that led to me getting enough experience within the data world to then get a job at dunnhumby.
Mike DixonHOST
Mm.
Paul HindsGUEST
And it, it was an amazing, really formative time of my career for me.
Matt HopkinsGUEST
And again, I think for those retailers, the challenges are, come back to the architecture and design of SCO.
Matt HopkinsGUEST
You know, for big hardware stores, you know, for the B&Qs of this world, for example, or, or the Dunnhumby's, you know, how-
Colin PeacockHOST
Yeah
Matt HopkinsGUEST
... how do they design SC- SCO areas which are easy to use? Um, you know, do, do they even na- need SCO areas with any sort of table t- top design or whatever? So for example, somewhere like B&Q where most of the customers will be going through with large items, you know, they, they, they can, can scan in the basket.