
Doug Averill
Vice President, Global Industry Market Leader, Government at Pegasystems (Pega), helping government agencies modernize through AI-powered workflow automation.
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Jul 28, 2026
Design-Time vs. Runtime AI in Government: Why Most Agencies Get It Backwards | Doug Averill
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Chelsea RobertsHOST
So I'm curious, in your experience, what you've seen in terms of AI implementation, what's happening, what's working, what's failing, and how that kind of works within the government systems.

Doug AverillGUEST
Let me pull back a second and say, for years at Pega, I've been really fortunate to have a team and some amazing transformation happening across Australia and New Zealand.

Doug AverillGUEST
And whenever I would go there, I would always say it was like a look five years into the future about how transformation was going to happen in the rest of the world.

Doug AverillGUEST
And theories about that, it's the GDP and the size of government and everything else.

Doug AverillGUEST
They also have this really interesting ability culturally to come in and out of professional into government and back again.
8 MINS LATER

Chelsea RobertsHOST
How do those things, is it just about like providing that same workflow the way it's always been done to the AI tool to give it, is that good enough or it's a process of redesigning?