Digital transformation

Welcome back to the show.

Today, I'm excited to have with me Tom Gould, who's the Director of Digital Transformation at Skanska, and we're talking about digitising construction.

There's a lot going on in construction.

Every project can be different.

Thank you very much, Jason.

As you said, my name's Tom Gould.

I'm the Director of Digital Transformation here at Skanska UK.

I look after a magnitude of areas within our UK business, everything from data and analytics to software development, I also lead all sort of digital change within the organization.

It's so the full range of digitalization of everything in terms of health, that's kind of digital patients, files, smart devices, the whole management of the healthcare industry, digitalizing.

And with that, we just now perhaps shift a little bit more the focus to the legal support and your contacts within these healthcare providers or device producers that, well, with whom you work together and who in one way or the other, I assume, also have a digital transformation just within their own work.

So perhaps you just tell us, how does this work? digitalization of their industry and their service offering, their product offering, translates into their own legal work in their legal departments that support all this industry.

Right.

I'm much more having conversations, decision trees, playbooks, outlining clear escalation points, not writing as many memos, right? It's really more streamlined, faster, and practical.

But the advice still has to reflect the complexity of the landscape.

And that complexity, I think, remains the same or even is enhanced by the digital transformation that we're all experiencing.

Well, that sounds overly touching to the core of it.

Then we're thrilled to continue our CEO spotlight series, where we're diving deep with health system CEOs about the transformations happening in their organizations and the industry at large.

During this series, it's been immensely helpful to hear from CEOs of some of the largest and most transformative healthcare delivery organizations in the country, as they generously give an inside look at how they're approaching digital transformation, AI, consumer centricity, prevention, and more.

Today, we welcome Albert Wright, president and CEO of WVU Health, West Virginia's largest private employer and a fully integrated network of 30 hospitals and clinics.

I'm Jared Johnson.

which is different Everything you're just describing, the growth

and acquisitions and bringing on the health plan and the finances involved there, there's always the technology that has to enable all these things.

So how would you describe the health system's current state of digital transformation? And that could be on the clinical side or the non-clinical side.

Just kind of where are things in general?

To quote him, governance and trust by design will give you market advantage.

Minister of State for Trade Promotion, AI and Digital Transformation, Neve Smith, TD, spoke of the need for citizens to trust the technology.

Otherwise, the technology had no legitimacy.

Stripe Vice President Aileen O'Mara shared how they are responding to a new agentic-first internet and the latest wave of agentic commerce seen over the last 10 weeks since the release of Metamuse, Instinct, and OpenAI Dots, all agentic-first products being embraced by consumers.

Join me every week for discussions with some of the best minds in education technology.

We'll be bringing you their perspectives on how digital transformation is reshaping the way we recruit, engage, and graduate learners.

You'll hear firsthand accounts of how institutional leaders are developing their strategy, as well as get deeper on the stories of how these edtech tools are being built to foster better student outcomes.

With that, let's get to today's episode.

And then moving on to all the other pieces where I think on that flip side of the idea, kind of what I was saying about like students who earnestly, yeah, like super high interest and whatever, but they're hitting all these hurdles, whatever.

The idea that the assumption would be, I guess you weren't that interested because you didn't push through all the arbitrary hurdles that we like put in your way.

So I think, yeah, it's like somewhat of like a cultural mindset shift of just like that, which then hopefully can reframe how you're looking at your processes certainly as you would like we'll link out to the report in the episode description look at all that information the data and all that it's just okay like i'm looking at this a little bit more with the critical lens how it might apply to the way that our institution does this to where yeah the barriers aren't trying to weed out people they are keeping people out that would get a lot of value out of it and i think to a point i think as digital transformation and so many different regards helps institutions it's like that idea if you're lacking in resources if you are able to, even in just one short kind of instance, start to alleviate any of the sort of like manual processes or things that take up a lot of time or whatever else.

It's like the very like kind of optimistic point of view that I would have is that You have more time and staff bandwidth to be more supportive of students and do more because you're maybe getting some stuff out of their way.

But here is a place, the LEO, where they're actively helping small businesses thrive.

get that digital transformation every day.

So I am here with two people, Barbara and Jill, who have small businesses in Meath.

And you've been clients, you've been working with the LEO, and Quiva represents the LEO in Meath.

So that's great.

And I'm going to segue into a topic close to our heart here at Digital AI Decoded Podcast, which is obviously the digital side of things.

Obviously, there's digital transformation, which is like productivity led.

There's digital marketing.