Dialpad
Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers such as Randstad, RE/MAX, Nasdaq, Express Scripts, T-Mobile, Johns Hopkins, Motorola Solutions, Tractor Supply, and Netflix use Dialpad and its AI capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, GV, ICONIQ Capital, and OMERS, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.www.dialpad.com
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Search complete. 21 mentions across 13 episodes found for "Dialpad".
Oct 21, 2026
Lindsey ThieleGUEST
And I was like, I feel like where we could really deliver value to the business, but also to ourselves, is if we could pull all of these systems in.
Lindsey ThieleGUEST
We've got Dialpad that's routing our calls.
Lindsey ThieleGUEST
And it's a really strong tool.
Lindsey ThieleGUEST
But Again, not everything is talking.
Mark HirschiHOST
Walk me through this exact rule.
Mark HirschiHOST
If the call rings for like 21 seconds, ends up going to voicemail, is Google charging me for that lead? What about the key press routing exception, right? Like, how, how do you protect that mover? Because a lot of us, whether we're using RingCentral or Dialpad, maybe we're a large organization where that phone call comes in and it doesn't actually just come strictly to me.
Mark HirschiHOST
It goes into an automated thing, you know, the press one for sales-
Travis ColeGUEST
Mm-hmm
Casey GregersonGUEST
Good point.
Casey GregersonGUEST
Tracking sort of KPIs for the tenants, right? So we use Dialpad for communication.
Casey GregersonGUEST
But yeah, I'm trying to get our property managers now to when if they had a showing or have feedback or whatever, like feed it through Slack.
Casey GregersonGUEST
That way we can go start to track, hey, this property is not renting or this property rented out right away.
Rob WhitingGUEST
That's the mandate and get from through the tour to the application started.
Rob WhitingGUEST
While owning the communications, I think the communications was one thing that we kept hearing was, I've got Open Phone or Quo, I guess they call it now, or Dialpad.
Rob WhitingGUEST
I've got 8x8 or RingCentral.
Rob WhitingGUEST
I've got a Boom.
38 MINS LATER
Rob WhitingGUEST
That's the mandate.
Rob WhitingGUEST
And get through the tour to the application started.
Rob WhitingGUEST
While owning the communications, I think the communications was one thing that we kept hearing was, I've got Open Phone or Quo, I guess they call it now, or Dialpad.
Rob WhitingGUEST
I've got 8x8 or RingCentral.
Scott BeechukGUEST
It just, just published a week ago.
Scott BeechukGUEST
Uh, and the author is, uh, Morgan Norman, and he was the former CMO of Dialpad, um-
Grace GongHOST
Okay
Scott BeechukGUEST
... and, uh, CMO of Cohere.
Scott BeechukGUEST
Uh, the book tries to, uh, you know, um, get us to express our creative side more in business, uh, rather than treating it as procedural.
Grace GongHOST
I have met...
Grace GongHOST
Like, so, um, yeah, like, the CTO of Dialpad was on our show, and then the former, like another C-suite now become the CEO of Front, I was actually also on their podcast as well, which is, like, really cool.
Grace GongHOST
Um, who would you invite to your...
Henri BeaudoinGUEST
425- 285-7928.
Henri BeaudoinGUEST
You know, we just moved to Dialpad, so I'm, uh, looking over at my desk phone here to get, make sure I have my direct line correct.
Henri BeaudoinGUEST
[laughs]
Ron CallisHOST
I...
Ron CallisHOST
We, we were on Dialpad for, for years.
Ron CallisHOST
It's, it was a great company, great operation.
Ron CallisHOST
Um, Henry, thank you for coming on Automation Unplugged, man.
Mike SharpGUEST
So we were building contemporaneously with
Luke SophinosHOST
RingCentral, Dialpad, those types of groups.
Mike SharpGUEST
Selling Direct, we grew that business to about 100 million in revenue, 100 million ARR, sold it to LogMeIn, GoTo, and grew it inside of there.
Mike SharpGUEST
And it was a really cool business seeing how the phone system matters so much to the small business and how rich the data is and how critical it is to the workflows.
Dan O'ConnellGUEST
Thrilled to be here, Craig.
Dan O'ConnellGUEST
I know we had a conversation many years ago when I was at Dialpad.
Dan O'ConnellGUEST
I joined Front.
Dan O'ConnellGUEST
We're a customer operations platform.
5 MINS LATER
Dan O'ConnellGUEST
And that co-pilot, again, is an autonomous teammate that is there to help do tasks for you.
Dan O'ConnellGUEST
Again, those tasks are really focused on how do we help you, the person that is serving the customer, do things faster and better for them.
Craig S. SmithHOST
Yeah, and how different is this from TalkIQ, which I think was the Dialpad, one of the Dialpad products, is that right?
Dan O'ConnellGUEST
Yeah.
Gaetano DiNardiGUEST
It doesn't drive any of them.
Gaetano DiNardiGUEST
What's crazy is that Dialpad copied the strategy years later.
Gaetano DiNardiGUEST
Right.
Gaetano DiNardiGUEST
And then there was case studies published about dial pads, traffic skyrocketing.
Joubin MirzadeganHOST
Is this your first time owning marketing?
Jeanne GrosserGUEST
No, I did at Dialpad when I was there, had also like soup to nuts go to market, not support at Dialpad.
Jeanne GrosserGUEST
But I would say this is the first time I'm owning it at a legitimate scale.
Jeanne GrosserGUEST
I do.
3 more episodes mention Dialpad.
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