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Derek Gaunt
Former DC-area hostage negotiation team commander and expert trainer/coach at The Black Swan Group; author of "Ego, Authority, Failure" and co-author of "Fight Less, Win More".
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Jul 27, 2026
Hostage Negotiation: Make Someone Feel Heard and Everything Changes: Derek Gaunt on Tactical Empathy
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27:43Derek GauntGUEST
If you are attacked in the conversation, instead of getting defensive, ask yourself, where the hell is that coming from? that will keep you from responding negatively to the trigger.
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27:56Derek GauntGUEST
Notice I didn't say don't get triggered in the conversation because that's a physical impossibility.
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28:03Derek GauntGUEST
But you've got space in between that stimulus and your response to make a determination on how you're going to respond.
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28:09Derek GauntGUEST
And so instead of responding with anger, respond with, hmm, there's more there.
8 MINS LATER
Jonathan B. Smith & Derek Gaunt: Fight Less, Win More
4:08
Brian KilmeadeHOST
So, like, let's say, for example, if, uh, to, to avoid arguing or escalating arguments with a spouse or a friend or a business partner, what would you say, Derek, are some things we should keep in mind?
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4:21Derek GauntGUEST
First of all, y- you have to understand that if the words I want or I need is in your head or in the head of the person with whom you're engaging, you are a threat to them.
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4:32Derek GauntGUEST
You're a psychological threat to them, and if you are a psychological threat, that means that negative emotions and negative dynamics are present.
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4:40Derek GauntGUEST
If negative emotions and negative dynamics are present, what's supposed to be going on in the prefrontal cortex is being impeded.
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4:48Derek GauntGUEST
The brain is just not functioning at its maximum proficiency, and so they can't, air quote, "hear you." And, and realistically, what the conventional wisdom is, if I think someone can't hear me, then it's time for me to push harder, talk louder, explain more.
8 MINS LATER
Minneapolis on the brink as attacks on ICE grow
21:13
Brian KilmeadeHOST
So, like, let's say, for example, if, uh, to, to avoid arguing or escalating arguments with a spouse or a friend or a business partner, what would you say, Derek, are some things we should keep in mind?
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21:25Derek GauntGUEST
First of all, y- you have to understand that if the words I want or I need is in your head or in the head of the person with whom you're engaging, you are a threat to them.
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21:37Derek GauntGUEST
You're a psychological threat to them, and if you are a psychological threat, that means that negative emotions and negative dynamics are present.
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21:44Derek GauntGUEST
If negative emotions and negative dynamics are present, what's supposed to be going on in the prefrontal cortex is being impeded.
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21:53Derek GauntGUEST
Your, the brain is just not functioning at its maximum proficiency, and so they can't, air quote, "hear you," and, and realistically, what the conventional wisdom is, if I think someone can't hear me, then it's time for me to push harder, talk louder, explain more, and the more you do that, the more you reinforce those negative emotions and dynamics.
8 MINS LATER
