What are you seeing in those, that sort of area where it's sort of been seen as a panacea for all ills or whatever?

Yeah, I think it's really interesting.

I take screenshots of the news every few weeks.

It's funny to go back even two years ago and see some of the statements that we have made and how they have played out.

I will just say even around customer support and customer experience, because I think two years ago, everyone would say, look, there's no need for humans to be customer support.

It's really interesting.

I'm in the middle of doing a separate survey for some founders and CEOs and leaders of support organizations.

How in the hell do you get AI to do it?

What are you seeing in those, that sort of area where it's sort of been seen as a panacea for all ills or whatever?

Yeah, I think it's been really interesting.

Uh, I take screenshots of the news every few weeks.

Uh, it's funny to go back even two years ago and see some of the statements that we have made and how they have played out.

I will just say, like, even around customer support and customer experience, because I think two years ago everyone would say, "Look, like, there's no need for humans to be customer support." Um, it's really interesting.

I did a, uh, I'm in the middle of doing a separate survey for, uh, some founders and CAs and leaders of support organizations.

I'll probably ask you to, for your, for your perspective as well.

What would you, what would you advise them to do?

And drive this different way of working, which I think were kind of necessary if we're going to try to win in this in today's world.

Yeah, we go through, I think being a CEO of a scaled business today is one of, and I was talking to a friend about this literally yesterday.

I think it's one of the most, it's probably one of the hardest jobs, just given the time of all of this.

You've got new tools, new technologies.

You constantly have to think like, should we replatform ourselves? Should we rebuild from the start? Should we structure things drastically different? So you're kind of like flying a plane and rebuilding the plane at the exact same time.

You have to deal with this upskilling and really transformation of literally every function and role within a company.

How do you get people on board with that to recognize that these tools are not going to go away? You need to understand how to leverage them.

Where do you think the competitive advantage is compared to the brand new AI company that started yesterday?

prison or jail better, like in terms of food, jobs,

et cetera? Listen, man, if you've seen one prison, you've seen one prison.

They are all different.

They did based on the staff, based on the facilities.

You could be in a county jail in a very rich area where there's the best services and everything.

You know, you could be, yeah, prisons tend to have more services because they're bigger and they're better funded.

I think some of the worst institutions are probably city jails and really small out of the way jails where there just isn't any services whatsoever.

Yeah.