When you think about your new role and your previous role, what role do you think HR really does play now today in this evolution of the world of work practically, not just theoretically?

I think HR have kind of got two kind of hats to wear in this scenario.

So I think the, the first one is around thinking about our HR processes and how do we make them as easy to navigate as po- as possible.

But I think the s- the second kind of hat, and I think actually this is the one that's more important, is thinking about actually what do these changes mean to skills, to our organizational design, to our workforce planning? Because actually, the whole purpose of everything we do is making our businesses run better, and actually, HR have got a really pivotal role and need a really, you know, prominent seat at the table to help organizations navigate through that, through that change.

You're now looking for people to come in with these skills.

So more broadly across the business, lots of what Mitie does is frontline service delivery.

But actually, in some of our operational areas, the way that the team now work is with agents as a core part of our service delivery model.

So actually, the skills that we're recruiting are more around how do you manage a team of agents? How do you monitor the work that they're doing? How do you develop it going forwards? It's interesting actually because I think we're, we're not the furthest ahead, but I think we're quite, quite far forward when I've talked to some of my peers across HR in other organizations.