Chip Heath

Well, I've got two favorite books around stories.

One of them is called Made to Stick by Chip and Dan Heath, and he talk...

Yeah, talk about how stories...

I think they started off talking about the story of the person who woke up in a bath of ice, and-

Can normal people do that, or is that just for the professionals?

No, I think normal people should.

I think that's exactly the essence of it, and it's another thing you mentioned, Made to Stick, the brilliant book by Dan and Chip Heath, which has these kind of principles that I think people can apply.

So you talk about that, the baby shoes, you know, for sale, never worn.

Experimental research has explored whether synchronized action affects cooperation and social bonding.

Scott Wiltermuth and Chip Heath found that participants who moved or sang in synchrony subsequently behaved more cooperatively in experimental tasks than participants in certain non-synchronous conditions.

Later work has produced a more complicated picture with outcomes depending upon context, measurement, group identity, and what the synchronized activity is understood to mean.

Synchrony does not automatically create universal compassion.

Like, Jack, I'll never allow myself to be in that position again.

There's a book called Reset by Dan and Chip Heath, and they write in the book.

I'm sorry.

It's not by both of them.

Power of Moments.

I brought it with Chip Heath and Dan Heath is who wrote the book.

And it's fantastic.

We will put that in the show notes so somebody can pick that up if they want it.

I tend to feel like I am on some epic communication journey trying to drop a ring in a volcano and all I need to do is practice intentional pausing.

This makes me think of a concept in the book Made to Stick by Chip Heath.

And I actually, I had the privilege and honor of hearing him speak once, though unfortunately I had no way to get the copy that I had brought with me signed, but I still appreciated his message.

Here's the premise.

If you want something to read that can support you, this for you, my advice would be to read the book, The Power of Moments.

It's written by Dan and Chip Heath.

I believe they're brothers.

And they wrote about how you can create a memory for people through how you interact with them in your business.

And so, again, because we want to use the end-to-end HR lifecycle to also enhance the employee experience, how do we best do that? So that's something we think a lot about.

There's a book called The Power of Moments by Dan Heath and Chip Heath.

And it's an amazing business book about lots of different case studies, but one of them in particular is Employees Day One.

thinking about not only at a tech company like yours, but at a restaurant like ours, how do we differentiate ourselves and make that person feel seen, feel welcome from the onboarding packets to how the job postings, to the interviews, to the uniform allocation, all of these things that can get really messy depending on the team, the infrastructure, the restaurant group.