Chief digital officer

Maybe some of the guiding principles that are helping them to move forward in such an interesting time and probably, um, some insight that other businesses can also glean around how to operationalize this exciting technology.

To help make, uh, things palatable and to make sense of things for us, uh, we are joined by Andrew van der Hoven, who is, uh, the Chief Digital and Product Officer over at, uh, Standard Bank's, uh, Personal and Private Banking unit, and he's going to be giving us a sense of what's happening in, uh, their space.

[upbeat music] Andrew, greetings to you today.

Hi, Modiva.

And then lastly, um, just sending that message to say that he doesn't think that project differentiation is dead, um, right now, and that AI gives quite a good opportunity to have that, um, differentiation really be made a reality.

So that's been it.

It has been a really great discussion just, uh, chatting, uh, to Andrew, uh, van der Hoven, who is the chief digital and product officer over at Standard Bank's Personal and Private Banking division.

Andrew, thank you so much for being with us today.

I've called out in the dotted box that we still have a significant opportunity to leverage our digital infrastructure and there's more to do here.

This is an area Angela Byrne has been focusing much of her energy on since joining earlier this year and will be further bolstered by the arrival of Wendy Redshaw, who will join us in our newly created role of Chief Digital and Technology Officer in the coming months.

The outcome of our existing efforts in retail are already visible on the right of the page.

Similar to workplace, our retail customer satisfaction scores are improving, with our net promoter score of 61, a six-point improvement in the first half.

And then the final area we're focused on is just really building the capability and building the skills.

And so in bringing Angela Byrne on board as CEO of our Pensions and Savings business at the start of this year, she's got an excellent track record of deploying AI and technology for customers very successfully.

And then we've actually created a new role, Chief Digital Technology Officer, and I hired someone called Wendy Redshaw, again, a very experienced AI native CIO, digital data character, who will join us later this year.

So building the capability as well.

Thrilled today to be joined by a special guest.

Nathan Frank serves as Senior Vice President and Chief Digital and Technology Officer at Aetna.

Nathan, thanks so much for taking the time to be with me on the podcast.

Thanks for having me, Jacob.

Sure.

No, no problem.

So I'm the Chief Digital Technology Officer at Aetna.

I've been at CVS Health for almost 14 years.

Today, the beauty giant is using AI to transform how consumers discover, shop for, and experience these brands.

My guest today is Aude Gandon, Chief Digital and Marketing Officer of Estee Lauder companies.

Just one year into the role, Aude is leading one of the most ambitious transformations in the company's history.

from personalized shopping experiences to how its marketing teams operate in the AI era.

So we spoke a little about you being a change agent CMO, asked to help turn around or re-accelerate Estee Lauder overall.

You need resources to be able to do that, right? And a CFO who is focused on and a CEO is focused on driving top-line growth and reducing bottom-line costs.

So I was looking at your overall career and I was just... thinking about the role of the chief marketing officer and chief digital officer and some of these titles.

And one of my favorite characters in history is the French diplomat, Talleyrand.

Thrilled today to be joined by a special guest.

Nathan Frank serves as Senior Vice President and Chief Digital and Technology Officer at Aetna.

Nathan, thanks so much for taking the time to be with me on the podcast.

Thanks for having me, Jacob.

Sure.

No, no problem.

So I'm the Chief Digital Technology Officer at Aetna.

I've been at CVS Health for almost 14 years.

But then what they've done in like five or six years ago, they've introduced the position of Chief Digital Transformation Officer on all levels.

So there is a CDTO on the national level, basically in each ministry, national agency, there is that person who is leading the agenda in digital transformation in their particular sphere, industry, government entity.

Then there is a CDTO in regions, so regional level leading the digital transformation agenda of like Kyiv region, Odessa region, Lviv region, etc.

And then there is also local level CDTO.

I mean, there, the positions are obviously not fully filled because it's quite hard to find someone on the local level, but the ambition is to have CDTOs in like communities.

And all of them, they're interconnected by the frameworks that the ministry creates, and that's their way to like ensure the consistency for instance there is a regional digital transformation index and all the regional cdtos work towards the kpis that then contribute to that index and there is a bit of an element of the competition there as well like healthy competition like reach which region is going to come in first and there are different contributing factors like digital connectivity, digital literacy in the region, innovation-related initiatives, etc.

And then at the end of the year, I don't remember the specific cycles, it all gets calculated and then we see which region is leading and then

I think the education piece came, well, so chronologically it came in after the position because there was like a real need to understand the scope of the profession.

Hello, and welcome to the Becker's Health Care podcast.

My name is Shanel Bunger, and today I have the pleasure of speaking with Tony Ambrosy, the Senior Vice President and Chief Digital and Technology Officer of Pharmacy at CVS Health Enterprise and Health One Hundred, who joins the podcast today to share insights into his background, healthcare trends he's keeping an eye on, and a bit more.

Tony, thank you so much for joining me today.

Thank you for inviting me.

Uh, I also have responsibilities for a new endeavor that I mean, we may be talking later, called Health One Hundred, which is a separate subsidiary of, of CVS Health that is focused on, uh, consumer engagement, digital engagement.

I've been here for about three years almost, and then before that, for about three years, this is where, uh, Becker's and I, and Scott and I have met.

I was the, uh, um, similar role, chief digital information officer at a, a well-known hospital system in, in South Florida.

Um, so if you count the years, I've joined, I've moved into, uh, healthcare in the middle of the pandemic in the fall of twenty-twenty.