Brian Solis

When you think about things like lack of trust, think about things like what we're choosing to do every day versus options, things like that.

one of the big challenges and opportunities we have is we don't train people on things how to think critically how to be creative these things i'm going to show you this is brian solis who created a whole dynamic of this on on innovation and this is really really important we have to start Like I said earlier today with Alvin Toffler's, we've got to unlearn and relearn.

We cannot keep functioning with our paleolithic mindsets.

We have to realize we need to change the way our brains process and make choices for a better end.

On The Balancing Act, we talk to business leaders and industry experts to explore the balancing acts we play in our professional lives and learn about the events that put rocket boosters behind their career success.

Today, we have Brian Solis joining us.

Brian is the head of global innovation at ServiceNow, where he leads ServiceNow Futures, a global network of innovation officers and futurists studying the shifts reshaping business and the markets they serve.

A world renowned digital anthropologist and futurist, and a nine-time best-selling author, he spent his career mapping each major wave of technological change and what it means for how we work and lead.

money markets and the economy to make better financial decisions? I'm Andy Tempty.

Join me every Saturday morning for money lessons with Andrew Tempty on YouTube or your favorite podcast streaming service.

And we're back with Brian Solis talking about the rise of the AI-native company and what it takes to build a business for an age when intelligence itself is abundant.

Brian, let's go back.

Today's conversation tackles a question every leader is quietly wrestling with.

Are you using AI to do what you already do a little bit faster or to become a fundamentally different company? My guests are Brian Solis and Dave Wright of ServiceNow.

Ryan is head of global innovation.

Dave is the chief innovation officer.

By the way, if you're looking for a speaker at your next event, a content partner, or someone to ensure that your team is doing CX right for better results, contact me at doingcxright.com. Now, let's get started.

Hello, Brian Solis.

Welcome to the Doing CX Right Show.

Stacey, that's right in there with energy and enthusiasm.

But before we do, please tell my audience, who are you? What do you do professionally?

Yeah, I'm still trying to figure that out.

My name is Brian Solis.

I've been a longtime analyst, purveyor of all kinds of things around innovation in Silicon Valley since the mid 1990s.

Why? Because LLMs and Google love LinkedIn because it's full of, let's use the term, thought leadership.

It doesn't actually have to be Mark Schaefer or Brian Solis, but it's, you know, you're not Brian Solis or Mark Schaefer, but you're Adam, but you're creating stuff which is interesting, right? And people are finding it.

Yeah, and that's the...

So the second thing, this is where people will basically be saying to me, the audience will be saying, yes, Tim, I know that, but I don't have time.

Yeah.

You can also take articles.

I found a great article from Brian Solis, which basically said we need to actually pretty much described our product.

Though he's never seen it and I've never talked to him about it.

And we're really interested in what this means when it's played out to its logical conclusions.

So this kind of brings me to our guests, Brian Solis and Dave Wright.

And truly, we are extremely honored to have these two on.

They are both very senior leaders at the absolutely massive software company ServiceNow.

All right.

Let's bring on Dave Wright, Brian Solis.

Dave, where are you coming in from today?

I am coming in from San Diego.

But who do we have to kick it off today with their new book?

Ray, we have two innovation pioneers.

We have a nine-time best-selling author, Brian Solis, David Wright, co-authors of a new book.

The book just came out a couple of months ago in June, Infinite, How Visionary Leaders Transform Today's Business into AI-Forward Companies, which we're going to talk about on our show.

Why? Because LLMs and Google love LinkedIn because it's n- it's full of, let's use the term thought leadership.

It doesn't actually have to be Mark Schaefer or Brian Solis, but it's ...

You know, you're not Brian Solis or Mark Schaefer, but you're Adam.

But you're creating stuff which is interesting, right? And people are finding it.

Yeah?

And it will do that again using all of the guidelines and the guardrails.

You can also take- Articles.

I found a great article from Brian Solis, which basically said we need to ...