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Brent O'Bryan

Brent O'Bryan

Senior Vice President of Global Training and Talent Development at Allied Universal, responsible for L&D across ~750,000 employees in more than 80 countries.

Aug 31, 2026

9:31
that
9:32
we use.
9:33
And it depends on the need.
9:37
So for ILT, for example, anything that's high stakes or hands-on requires behavior practice with real-time feedback.
9:48
Something like we were talking the other day, Ross, we had a request from our CEO to develop some training on client management skills for our client-facing leaders, really our general management level in the organization and That wasn't something while we could have put together when we put together training, we could have put it all on learning management system.
10:13
We recognized right away, well, this is something we're talking about asking the right questions to clients and dealing with objections from clients and negotiating with clients.
10:24
That's best done face to face.

17 MINS LATER

27:17
And

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