
Brendon Grail
Australian NDIS consultant and disability market analyst; former CEO of My Plan Manager, now at Grail Group Consulting and Coordinator of DSX - Disability Services Exchange.
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Sep 16, 2026
The NDIS Provider Debate: Registration, Housing, Workforce & Participant Choice
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Chris HallHOST
well and that's and that's why you are one um because you do i know you want to you get it out there um so look and brendan since you and i talked last um i've been you know watching on the sidelines of the establishment of the disability services exchange And just for the benefit of the audience, because you tell us about what DSX is and what it intends to do, because I'm very looking forward to getting a bit of an update on the launch of the organization.

Brendon GrailGUEST
So look, we're still in a kind of a quiet mode and we haven't done an all singing, all dancing launch yet, but we are open for memberships, membership applications by any small to medium registered NDIS provider who's prepared to show us under the hood.

Brendon GrailGUEST
And by that, I mean, we think one of the biggest weaknesses in market stewardship since the start of the NDIS is that the government hasn't actually required providers to disclose key information about organisations.

Brendon GrailGUEST
So if it's a private business who owns it, if it's a not-for-profit, what are the governance arrangements? Really basic stuff like, you know, what postcodes do you actually service rather than the thousands of outlets you've set up in NDIS, in the NDIS portal? What are your compliance arrangements? What are your audit results? Like it makes no sense to me that providers have been required to invest in audit.
20 MINS LATER