B&Q

So we've got Kingfisher on Tuesday.

You know, all the noise will be around how B&Q and Screwfix performed over that hot summer.

We've yet to name a new CEO there at Kingfisher, actually, to replace Thierry Garnier.

So that might be interesting.

in a Screwfix? What...

The only thing I would go to a Screwfix for would be for a part for my strimmer, and then I would head to B&Q.

Big books in B&Q.

It's my only job in the garden is the strimming, because I'm not trusted with anything-

Video work

You know what I mean? Because it's a big brand.

You immediately think, oh, it's like walking into B&Q.

No one's going to have the knowledge, whether it's there or not, to be fair.

Yeah, yeah, yeah.

But the problem was that [laughs] those four screens where the prosecution and defense sit are clearly visible, and so a very hasty solution was had to come up with by various court staff, um, um, Justice Hall's staff, and it c- was concluded that some screens were needed.

It was firstly thought that it might be a trip to Bunnings, which for our overseas listeners is a very popular hardware store, a- akin to, uh, to B&Q or s- or Walmart bas- maybe in the US.

Um, but that was, uh, swiftly put to one side, and Officeworks was the, which is a stationery outlet here in Western Australia, was, was, was the chosen, uh, store.

And, uh, so Brad Hollingsworth, you'll know Brad, Damian.

At the range, marketplace items also have a different returns process from products sold directly by the retailer, although customer care at the range can step in to help in some situations.

And B&Q has made a slightly different design choice again.

Some marketplace products can be taken back into store where the return can be supported rather than leaving the customer to deal with the seller entirely on their own.

The important point isn't which models are right or wrong.

The point is that using a marketplace seller shouldn't automatically mean leaving the customer to deal with that seller all on their own.

The retailer decides how visible the seller is, whether its own customer service team will help, and what happens when a return or a refund goes wrong.

Superdrug, The Range and B&Q have all made different choices, so their customers are asked to do different things even though all three operate marketplaces.

You know, customers don't necessarily mind dealing with another company.

[laughs]

And then you go to B&Q, spend 40 quid, and go, "I've just saved 30 grand here."

Yeah, yeah.

And then you've knocked down everything, and you gotta-

In June, SMG launched RMX by Plan Apps, pitched as the UK's first retail media exchange, one buying and measurement layer across multiple networks.

In the same month, Dunhumbie announced its network alliance with Tesco, B&Q, John Lewis and Waitrose all in pilots over the summer.

So I was really interested to tune into the Retail Media Therapy podcast with hosts Viv Kraske and Colin Lewis, because they had on their show, Dean Harris, who runs Coops Media Network, which is itself delivered in partnership with Threefold, an SMG owned business.

And they talked about retail media aggregators specifically.