Avi Kluger

And I teach a course on navigating difficult conversations.

I think of a colleague in Israel, Professor Avi Kluger, who's done a lot of work on listening and how powerful strong listening is and the kinds of skills that we hear about.

You know, paraphrasing, checking for understanding, pausing to listen.

There's this fun acronym of WAIT.

You know, I think what we're not looking forward to, I mean, we learned, of course, we learned some from job satisfaction questions.

Of course, we can ask, you know, questions about commitment or engagement we learned from.

I think the other thing we learned from is asking people to respond as consumers, I don't know how you would describe this, colleagues, as people who have experienced X that makes a difference in life.

whatever this thing is.