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Antons Sapriko

Latvian business professional

Aug 31, 2026

5:51
So I'm curious, in your 20 years of running this business, where are we now in terms of how far has AI actually gone into running the operational layers that drive retail today? How would you answer that question? Where are we in terms of the stages of AI actually operating things?
6:11
Well, I think what we have seen two years ago is that AI has been assisting people.
6:16
Now we see people supervising or judging, pretty much making a judgment across whether this suggestion is good or not.
6:26
AI has been assisting.
6:27
Now AI is producing outputs and people are supervising.
6:34
So it's kind of supervised automation as we call it with our customers.
6:39
So we do not aim especially working with large organizations, Fortune 500 and likes.

20 MINS LATER

26:35
So I'm curious, is that, When you look at retailers that you're working with in terms of who's handling this transition well, is that one of the big separating factors? Is it the only separating factor or are there others that are handling it well versus maybe those that are struggling in terms of figuring out how to get on board with an AI transition?
6:18
be certain delivery windows
6:20
Opera layer is something that end user does not see.
6:24
That's something that we have built as a response to challenges in operations.
6:32
So opera layer is not replacing anything in the backend.
6:36
It doesn't replace any ERP or VMS.
6:39
It fills certain gaps that neither ERP could handle, nor CRM, nor e-commerce platform.
6:46
Sometimes it helps, say, two or three systems to consolidate data.
9:41
Why don't they want to replace the ERP? What's the big burden that they have?

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