American Society for Quality

And I wanted more of that.

And so I was very fortunate to get the CEO of a professional association, the American Society for Quality.

And that's what I did.

It's a wonderful organization.

quality auditors, experts in manufacturing quality.

So there's a whole technical discipline of quality, which came into industry around the Second World War when tremendous quantities of armaments had to be produced at very fine tolerances.

So if you think of a round of ammunition, it's got to be able to work in freezing cold weather and also has to be able to work in brutally hot weather so that has to be manufactured at very fine tolerance and so this science of quality kind of emerged from that and in the u.s led the way now after that then japan kind of picked up uh uh the the quality uh passion and then the us kind of came back to it when they saw how how well the japanese did and and the american society for quality uh really helped produce the quality revolution that that we've had in this country

So is it a certification level

This is ASQ.

Welcome to All Things Quality, the ASQ podcast where we explore the ideas, tools, and voices shaping the future of quality.

Today, we have with us Marko Zgalj, the director of global quality at Pentair, who is joining us to discuss customer trust, executive governance, quality culture, and the move from reactive problem-solving to predictive quality.

Marko has 10 years with Pentair, supporting quality across 40 manufacturing locations worldwide.

He's also an ASQ certified quality engineer and a Six Sigma Black Belt, and he was a panelist for WCQI's 2026 executive leadership panel that talked about trust, governance, and the future of quality.

So Marko, thank you so much for joining me today.

Thank you, Pablo, and thank you, ASQ, for having me.

Yeah, absolutely.

Lean Six Sigma and measurement system analysis separate these concepts because reducing variation alone doesn't solve the problem.

The American Society for Quality describes measurement systems in terms that include repeatability and reproducibility, along with characteristics such as bias and stability.

Bias is particularly important because a measurement system can be extremely consistent while being systematically displaced from the truth.

It can miss the bullseye in exactly the same direction every time.

As a recognized thought leader, he frequently speaks at national conferences.

He's also a senior member at the American Society for Quality, ASQ.

Michael holds a bachelor's degree in biology from Alfred University and a Six Sigma Master Black Belt from Villanova University.

And now, here's that interview.

This is ASQ.

Welcome to All Things Quality, the podcast where we explore the ideas, tools, and voices shaping the future of quality.

In this episode, we're looking at how electronic medical records or EMRs can support or sometimes hinder healthcare quality, safety, efficiency, and continuous improvement.