American Customer Satisfaction Index
The American Customer Satisfaction Index (ACSI®) is a national economic indicator and a leading provider of customer analytics solutions that help organizations build lasting customer relationships and prove ROI on experience investments. ACSI’s AI-enhanced platform delivers intuitive dashboards and cause-and-effect analytics that pinpoint the quality drivers most predictive of customer allegiance, retention, price tolerance, and financial performance. ACSI data has been shown to correlate strongly with key micro and macroeconomic indicators, including consumer spending, GDP growth, earnings, and stock returns. Founded in 1994 at the University of Michigan’s Ross School of Business, the ACSI measures customer satisfaction with more than 400 companies in over 40 industries, including federal government services, based on approximately 200,000 annual interviews.www.theacsi.com
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Search complete. 23 mentions across 20 episodes found for "American Customer Satisfaction Index".
Oct 15, 2026
Justin StricklenGUEST
It's a humbling, um, humbling ranking for us, um, but we're, we're very happy and, and, uh, we're glad to share it with our team members.
Michael Patrick ShielsHOST
American Customer Satisfaction Index Convenience Store Study.
Michael Patrick ShielsHOST
It's a big title and it's a big win, your score of 82.
Michael Patrick ShielsHOST
How did you do that? What did they cite as the reasons you won?
Justin StricklenGUEST
Um, we're, we're dramatically expanding our, our hot food as well, so, um, you'll run across, um, a lot of different programs out there from us on, on things you can, um, grab for a, a quick meal and, uh, or a breakfast sandwich.
Michael Patrick ShielsHOST
Well, life happens fast and life happens with loyalty, and Meijer sure is getting it.
Michael Patrick ShielsHOST
The number one spot in satisfaction in the American Customer Satisfaction Index Convenience Store Study.
Michael Patrick ShielsHOST
Convenient and, um, fast, Meijer Express.
Justin StricklenGUEST
Um, but we're, we're very happy and, and, uh, we're glad to share it with our team members.
Michael Patrick ShielsHOST
American Customer Satisfaction Index Convenience Store Study.
Michael Patrick ShielsHOST
It's a big title, and it's a big win, your score of 82.
Michael Patrick ShielsHOST
How did you do that? What did they cite as the reasons you won?
Justin StricklenGUEST
Um, we're, we're dramatically expanding our, our hot food as well, so, um, you'll run across, um, a lot of different programs out there from us on, on things you can, um, grab for a, a quick meal and, uh, or a breakfast sandwich.
Michael Patrick ShielsHOST
Well, life happens fast, and life happens with loyalty, and Meijer sure is getting it.
Michael Patrick ShielsHOST
The number one spot in satisfaction in the American Customer Satisfaction Index Convenience Store Study.
Michael Patrick ShielsHOST
Convenient and, um, fast, Meijer Express.
Eric NorenHOST
Wisconsin shows where the bet gets harder.
Eric NorenHOST
In the American Customer Satisfaction Index's 2025 study of convenience stores, the highest scoring chain in the country was Quick Trip, a family-owned company from La Crosse with more than 900 stores across Wisconsin and six other Midwestern states.
Eric NorenHOST
It scored 84 out of 100.
Eric NorenHOST
Buc-ee's scored 79, tied for fifth with Love's.
Mike RogersHOST
And finally this hour, and we mentioned this a moment ago, a new survey out on the best convenience store chain in the U.S. And we're talking about everything from 7-Elevens all the way up to the big truck stop chains, gas stations.
Mike RogersHOST
A new survey by a group called the American Customer Satisfaction Index says, says this year's winner is Meyers, which is actually more of a grocery chain.
Mike RogersHOST
They're based in Michigan.
Mike RogersHOST
All right, that's why I never heard of them.
Mike RogersHOST
Gas stations.
Mike RogersHOST
The new s- a new survey by a group called the American Customer Satisfaction Index says this year's winner is Meijer.
Austin YorkHOST
Well-
Mike RogersHOST
Which is, it's actually more of a grocery chain.
Colin ShawHOST
And I worry that part of...
Colin ShawHOST
We know that the American Customer Satisfaction Index has been declining recently, and in a couple of shows' time, we will have on the American Customer Satisfaction Index people to talk about, uh, that.
Colin ShawHOST
I worry that this is affecting them.
Colin ShawHOST
I worry that AI implementations is starting to decline customer experiences.
Colin ShawHOST
And I worry that part of...
Colin ShawHOST
We know that the American Customer Satisfaction Index has been declining recently, and in a couple of shows' time, we will have on the American Customer Satisfaction Index people to talk about, uh, that.
Colin ShawHOST
I worry that this is affecting them.
Colin ShawHOST
I worry that AI implementations is starting to decline customer experiences.
JillHOST
These are all on the same list.
JillHOST
This is according to the American Customer Satisfaction Index and the latest convenience store rankings.
JillHOST
Buc-ee's has always been number one, but Meijer...
JillHOST
I feel like an idiot for calling it Meijer, but that's what it sounds like.
speaker_0HOST
You'll hear more at woodradio.com during top and bottom of the hour news all morning too.
speaker_4HOST
Also trending this morning, because we love to talk about it, American Customer Satisfaction Index's 2026 ranking for the best convenience stores in the country is out.
speaker_0HOST
Ah.
speaker_0HOST
How we doing?
Nathan BrewerHOST
It's spelled M-E-I-J-E-R. and I'm going to assume it's pronounced Meyer.
Nathan BrewerHOST
M-E-I-J-E-R, a Grand Rapids, Michigan headquartered retailer ranked number one in the American Customer Satisfaction Index's annual convenience store rankings.
Nathan BrewerHOST
Meijer, M-E-I-J-E-R. Meijer operates, whoa, more than 500 super centers, grocery stores, and neighborhood markets, including 244 Meijer Express locations.
Nathan BrewerHOST
244 Meijer Express, which I'm assuming are the convenience stores.
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