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Alan Gasp

Alan Gasp

Allan Gaspe (listed as Alan Gasp) is a Solutions Architect at 911Secure, an Enhanced 911 (E911) compliance provider for cloud contact centers including Amazon Connect.

Sep 1, 2026

8:12
How does it work then in terms of the practicalities of it in a massive office or warehouse? You're being able to actually more accurately pinpoint where that person is, what kind of things, what are you looking for in order to be able to more accurately find them?
8:28
Yeah, so that's a great question.
8:29
So that kind of goes down to the complexity of how this works, especially in a cloud environment, right? So what we typically do is we, we break up a particular building, say warehouse into zones or areas, and then tag out the, the wireless access points, for example, saying these different wireless access points are on the third floor.
8:48
And then we have a piece of software called gatekeeper.
8:51
That sends us a notification that says this phone is now connected to this wireless access point.
8:57
That wireless access point has been tagged out to be warehouse B, northwest corner, column four, door six, or wherever it happens to be located.
9:06
So we do that either by, it really kind of goes down to identifying.

18 MINS LATER

27:25
When's the right time to start thinking about using something like 911 Secure? If you're doing like a Connect rollout or you're doing a migration or something like that, do you put in Connect first and then think about putting this on afterwards? Or should you do it right at the beginning? Or does it matter? What's the optimal flow?

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