
Alan Boulos
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Aug 13, 2026
165: How Exceptional Customer Service Drives Law Firm Growth
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8:42

Alan BoulosGUEST
Yeah, I mean, you know, I don't wanna knock too many people or knock the industry itself.

Alan BoulosGUEST
I just feel like the industry has changed so much, and that there's so many really big players out there that have been doing this for a very long time, and they continue to find success.

Alan BoulosGUEST
And with a new guy like myself, or a newer guy like myself, in a, in a more boutique brokerage like ourselves, we gotta find a way to make ourselves different than everybody else.

Alan BoulosGUEST
And I feel like one of the ways we do that is that we are your full service brokerage.

Alan BoulosGUEST
I'm s- you know, seven, eight years in, and I'm still doing 1,000 square foot leases because it puts food on the table.

Tom TonaHOST
And, you know, you meet a new client, do you have it systematized where you say, "Okay, let's do X, Y, and Z every time, and develop the relationship a certain way"?