ZS Associates, Inc.

And so, um, that's the external perspective piece that's still valuable, no matter, you know, AI or not like that, that validation still matters.

Uh, and the number three is just accountability is, um, some clients, they just want to stamp on the report that says this came from Deloitte, this came from ZS, this came from McKinsey, that matters to them, right? And so that accountability, knowing like who to follow up with, knowing who to blame, knowing who to ask questions of, right? Like that kind of accountability is something that a lot of clients will still pay for.

And there's validity in that when you think about kind of how these organizations think It's not just about having the smartest consultants, though.

I think that's a part of the value proposition.

And so BCGX says, hey, look, we won't just help you identify the right strategy, but we can build some of these solutions for you in-house.

Like they've really moved into implementation.

ZS does a fantastic job of embedding AI into those care delivery operations that we talked about.

You know, you've got Huron that does a lot of managed services work.

Why don't you introduce our very exciting guest then? And yes, it's time to introduce our new guest.

We have Parikshit Raste, Director, Global Payroll and Contingent Workforce Management at ZS.

Located in Pune, India.

Thanks for joining, Parikshit.

But, I mean, this...

Just like payroll, just like I fell into payroll, this idea sort of started off with a very small thought around mailbox management.

So I work at ZS Associates and we have about 18 countries that we manage payrolls across and about 14,000 odd employees.

And one thing that constantly felt like it was not properly managed were these mailboxes because you would get like a sudden deluge of emails at one point of time and then you have a series of, you know, why is my email not being responded to and, you know, and stuff like that.

She is the Chief Commercial and Marketing Officer at IHG Hotels and Resorts, and Peter Manoogian.

He is a partner at ZS.

We get into how hotels can help support the changing economics for property owners, how IHG thinks about strategy for conversions versus new builds, and what a loyalty program is for in a world where AI is doing the searching.

Check it out.

I think this is a great place to leave it.

Heather, Peter, thank you so much for joining us today.

If you want to learn more about what ZS is up to, you can head to zs.com.

Thanks.

She is the Chief Commercial and Marketing Officer at IHG Hotels and Resorts.

And Peter Manoogian, he is a partner at ZS.

We get into how hotels can help support the changing economics for property owners, how IHG thinks about strategy for conversions versus new builds, and what a loyalty program is for in a world where AI is doing the searching.

Check it out.

I think this is a great place to leave it.

Heather, Peter, thank you so much for joining us today.

If you want to learn more about what ZS is up to, you can head to zs.com.

Thanks.

ZS is a global consulting and technology firm that partners with companies to improve life and how we live it.

Working with the world's top travel brands, ZS brings together data, science, technology, and human ingenuity to transform ideas into consumer loyalty.

They're ready to help you elevate the journey, improve operations, and uncover preferences and motivations through their AI-powered solutions.

In the instances that call for more, they help travelers choose the finer path and never look back.

With more than 1700 clients in 170 countries, ZS has built the expertise, fortitude, and vision to help you deliver impact right where it matters.

Welcome to the Skift Travel Podcast.

I am Jeremy Kressman with Skift.

In today's special episode brought to you by ZS, we are digging into all things premium travel.