Turner & Townsend

[gentle music] Hello, I'm Claire Brown, senior consultant in the sustainability team at Turner & Townsend.

Welcome to this Retrofit Information Support and Expertise, RISE podcast.

RISE retrofit learning support is delivered by Turner & Townsend, and is funded by DESNZ to support future retrofit grant applicants deliver projects.

In today's podcast, we will hear from Warmer Homes London, a focus on retrofit for London and supporting the capital.

Today we are joined by Jack and Jung from Warmer Homes London, so a massive welcome to both of you.

And, and then as you, as you, Increase your platform.

You then ran the real estate of Citibank and you were at Turner and Townsend and now you're running the real estate globally for Scotiabank.

Does that imposter syndrome ever leave you?

If you are moving through life, you know, in a combination of walking in your purpose, but you're constantly thinking about how you can make an even bigger impact, leave an even bigger footprint of good in your way, then it should never leave you.

We talk about the intentionality of well-being and mindset.

Tell me about your intentionality.

How intentional have you been? Because you've had this meteoric ascent, right? in your career over the last 10 years and from Wells Fargo again to Citibank, to Turner & Townsend, now to international responsibilities with Scotiabank.

How intentional are you in planning in each of these areas of your life and how do you balance it all?

Don't worry, we won't be going down the Instagram route, more understanding why the ability to influence well is such a critical skill for project professionals, but also how can you do it better? To chew this over with me and give their best advice, I've got Emily Jackson, a project delivery professional at PA Consulting, who specializes in complex UK public sector program.

Jessie Murray is a partnerships program manager at London South Bank Students' Union, and Precious Woboso is a senior project controls engineer at Turner & Townsend, working across aviation infrastructure projects.

So, thanks everyone for joining us today.

I want to welcome you to the Project Podcast.

[gentle music] Hello, I'm Claire Brown, Senior Consultant in the sustainability team at Turner & Townsend.

Welcome to this Retrofit Information Support and Expertise, RISE podcast.

RISE retrofit learning support is delivered by Turner & Townsend, and is funded by DESNZ to support future retrofit grant applicants deliver projects.

In today's podcast, we're going to focus on the importance of advice centers in the context of retrofit and social housing.

We're joined today by Chloe Gordon and Daphne Baldi from Citizens Advice in Manchester.

The Hong Kong example is exactly that.

It was a global client who'd used companies like Arcadis previously and Turner & Townsend and wanted that level of service.

The downside is that when they then go into the Australian market and they want that, let's call it a UK-focused service, not everybody on the ground is able to deliver it, which then gives a poor level of quality service to the client.

And that keeps that kind of like really, really poor hamster wheel rolling of you don't get good service from QSs in Australia, which is the general vibe, to be honest.