TIAA Financial Services

It's what careful actually looks like at scale.

Dr. Swatee Singh leads data, AI, and corporate technology at TIAA.

Dr. Singh has spent her entire career building systems that have to be both trustworthy and innovative.

Today, she's going to talk us through what it looks like when the most risk-aware industry in the world decides they can't just react to AI agents.

My pleasure to be here.

I was so excited for today's conversation, particularly given the area that you're leading in.

Given that there's no manual on how to run AI and corporate tech at an organization like TIAA, what was the moment that you realized that the old governance model that I think you and I have always adhered to from a CIO or IT leader perspective just no longer played? It wasn't going to hold up and that something better was actually possible.

If I take a look back at the insurance industry, and if I think about this is an industry that has thought, how are we going to break and how are we going to protect ourselves in the case of an accident, even before we start the engine? Obviously, machine learning, which was sort of the precursor to everything that's happening in AI is not new to the industry.

And are you guys both putting money away in your retirement accounts?

Yeah, I have a 403B, and that's with TIAA, and that is worth about $47,000.

I brought that over from a previous institution, so that's why I chose to do the 403B.

But my wife is on the state employment retirement, so that's a pension.

Kevin Bailey writes it.

Fantastic writer, has worked for Vanguard and TIAA, among others.

And the response we get about the 201 is fantastic.

So delicious, Doug.

I guess that was the summer of 69.

Stayed in New York, got a job working for TIAA-CREF, working for them at their main headquarters in New York.

This was before the whole concept of flex time.

Basically everybody's going to work at the same time, coming home at the same time.

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Two Black women lead Fortune 500 companies.

Shout out Fasunda Brown Duckett at TIAA and Tony Towns Whitley at SAIC.

That's not because Latina women and Black women do not want to lead.

Y'all know this.

And then before that, I spent the first half of my career in financial services.

And I worked at TIAA, TIAA-CREF back then.

And that's really where I learned the most about data.

Wow, that is amazing.