Press Ganey

Burnout and complaints about understaffing, verbal abuse, and workplace violence are pushing many nurses off the front lines and into other careers where their skills are in high demand.

There is no shortage of nurses in this country, said Jeff Doucette, Chief Nursing Officer at healthcare analytics firm Press Ganey.

There's a shortage of nurses that want to work in the current environment.

Now leaving the front page, French police hunt suspects in mass riots.

Now, we'll be back next week to continue our coverage of the Stolten Conference.

And spoiler alert, we'll be hearing from Thomas Lee, the Chief Medical Officer for Press Ganey Associates, and we hope that you'll tune in.

Before we wrap up for today, we have a few more APSF book club recommendations for you.

These are books that are written by Stolten Conference speakers or were highlighted during the conference.

And spent about fourteen years in a healthcare system in North Carolina, and decided I was going to venture out a little bit and work for a company that supported healthcare systems.

So, uh, many of you might be familiar with Press Ganey, now Qualtrics Press Ganey, but I spent five and a half years working with them, specifically connecting with healthcare systems all over the country on their patient experience improvement journey.

And the reason I share that is it really helped me to see outside of the walls of the healthcare system that I was used to supporting for those fourteen, fifteen years and see that healthcare really was different depending on where you lived, um, a-among other things.

So when I was presented with the opportunity to take the lead position for patient experience for Novant Health here in North and South Carolina, I, I told myself, "Absolutely, why would I not come back and try to take all of the, the knowledge and, um, just the experiences that I have gained from working with a various diverse group of healthcare systems, and help the hospitals and healthcare system in my own backyard advance the incredible work they are doing?" So that's what brought me to Novant Health.

Mm-hmm.

And I think you're also, um, you know, pointing to the acknowledgement that patient experience metrics and the scores are obviously so helpful to track progress and find areas of opportunity, but there's also so much deeper that goes beyond just the number or the metric.

I'm curious to tap your perspective and especially your background at Press Ganey.

Is there a spec- specific theme that you're hearing either right now or, or in your time at Press Ganey, um, regarding patient wants, needs that maybe aren't really captured in a dashboard?

Well, sure, so, you know, Qualtrics is, you know, pushing deeper into healthcare.

They're, you know, they've been talking about this for a while, combining Qualtrics tech with Press Ganey data, you know, AI enabled experience platforms, What I thought was interesting when you read this press release about it, I'm trying to say, all right, what's new from what they've been talking about for a while, this deeper push here? Jason Maynard, who's the CEO of Qualtrics, he says, when AI changes what people expect faster than health care organizations can change how they deliver care, the consequences extend far beyond financial or competitive risk.

They affect trust, health outcomes, and people's lives.

So I think that's really the story here is just how serious the implications are and the industry awareness that Qualtrics is really approaching it with.

So that's a...

It's a win-win across the board.

Qualtrics just wants to mention on The Pit the way Press Ganey got in that first episode of The Pit.

I don't know if you have no idea what I'm talking about.