Great River Federal Credit Union

Credit Union One went from $1.3 billion in assets to $2.6 billion, adding zero people to the contact center.

Garrett Jorewicz is here to tell us how he and his team pulled that off and why he thinks the data underneath it is nowhere near where it needs to be.

Garrett, welcome to Main Street AI.

Thanks for having me.

And they've kind of come to that own realization that we can either merge and join forces with a larger establishment, or we can kind of stay where we're at, but where they're at is not really future-proofed.

So we've definitely seen a lot of that.

I recall one of the credit unions that merged into us, just a fantastic team, the Great River Federal Credit Union, fantastic team.

They've added so much value since they've been here at Credit Union One.