Genpact

For example, Cognizant highlighted that AI is increasingly helping the company win and expand client engagements, although higher productivity commitments and larger pricing concessions are becoming embedded in contracts and pushing the industry more towards outcome-based pricing models.

Genpact, another company that attended, similarly argued that agentic AI could expand the scope of work they perform rather than simply acting as a tool to reduce headcount.

Finally, Accenture emphasized that enterprise AI adoption still requires significant investment in data security, governance, platform moders-- modernization, et cetera, but the company's seeing strong demand for their cybersecurity solutions, similar to what Brad was talking about earlier, as new AI-related fraud vectors are impacting all of their clients.

Uh, very quickly, I will touch on macro conditions because, um, for better or worse, our sectors are very heavily influenced by what, what goes on in the macro.

I think the big question becomes is will there be pushback from their enterprise clients, right? The RFP teams, the, uh, the procurement teams, the legal teams, they were not born yesterday.

They want to capture the most value that they possibly can for themselves.

So we think there's gonna be a decent amount of pushback from services clients to the likes of an Accenture, a Cognizant, a Genpact, other companies that were at our conference, but the IT services providers are gonna continue to push for this.

So I think this is, this is a massive debate within the industry.

Welcome to Fresh AI, Term Sheet Tuesday.

where today we're looking at a corporate AI investment case that's less about a funding round and more about internal capital allocation and talent deployment, as Genpact has appointed Priya Vijayarajendran as Chief Product and Platform Officer.

With Simply Wall Street interpreting this as a directional bet on proprietary agentic AI platforms.

Right.

And Vijaya Rajendran's resume is worth noting here.

ASAP, Microsoft, IBM, SAP.

She's being brought in to shift Genpact away from traditional services dependency and towards standardized, productized, agentic solutions.

The thesis is that Genpact wants to own the platform, not just deliver the service.

You know, I could have gone to kind of take an internal position, but I wanted to keep doing client work.

And this company called Genpact approached me.

They're largely India based, very innovative.

They're a outsourcing provider, now very much on the front end of AI, said, "Will you help us build the consulting part of our business? And you can hire any way you like.

It wasn't as rigid as the Monday to Thursday.

I would be able to kind of be at home for three weeks, then plan a longer trip, and I was able to just to take better control, frankly, of the travel aspect of it.

So why was that move pivotal? What did you learn going to work for Genpact that you might perhaps not have learnt had you stayed at Deloitte?

Certainly, I think Deloitte has a wonderful learning culture, and had really taught me everything I knew professionally up until my, my early 30s.

Every week, we dive into the latest trends and news shaping the retail world and beyond, alongside a dynamic panel of industry experts.

And when you think of dynamic, I don't know about you guys, I think about Charisma Glassman, senior partner and VP at Genpact.

Hey, Charisma.

Nice to meet you all.

Today, I'm delighted to welcome Rupal Gadia, managing director of MBA admissions and alumni marketing and communications at Harvard Business School.

Rupal joined HBS in 2023 after an accomplished career spanning brand management, management consulting, and global marketing leadership with roles at Campbell Soup Company, Booze & Company, Genpact, and Shark Ninja.

She earned her MBA from Harvard Business School in 2004 following a bachelor's degree in industrial engineering from Kettering University.

Without further ado, let's bring Rupal onto the show here.

Came back into the kind of the consulting slash brand world and worked in the agency world for about a decade.

Oh, wow.

And then went to work for Genpact, which is a B2B company that is a spinoff of GE running their brand and digital marketing teams.

And then my last role was at Shark Ninja.