eGain

eGain Corp provides an AI knowledge hub solution to automate customer experience. The company sells its SaaS solution to enterprises aiming to improve customer experience while reducing costs by using AI to deliver trusted, consumable answers. The solution is organized into three hubs: AI Agent, AI Knowledge Hub, and Conversation Hub. The company also offers SaaS services on a cloud-based subscription platform, typically through a 36-month contract with pricing based on agents or sessions. It also provides professional services, including consulting, implementation, training, and managed services. The majority of its revenue comes from SaaS. The company operates in North America, Europe, the Middle East, and Africa, with the majority of revenue coming from North America.www.egain.com

7

MENTIONS

2

EPISODES

2

PODCASTS

Oct 15, 2026

Capital H Podcast

Capital H Podcast

Keeping organizational knowledge within the organization

Oct 15 · 4 Mentions

David MallonHOST

1:58

Joining me to talk about how we do this are Eyal Cahana, who leads the knowledge capital service offering for Deloitte in the US, and Evan Siegel.

David MallonHOST

2:06

He's vice president of AI business strategy for eGain.

David MallonHOST

2:09

Together, they recently co-authored new research exploring how organizations can better capture, organize, and transfer institutional knowledge before it walks out the door.

David MallonHOST

2:19

We'll discuss what inspired the research, the key findings, and what leaders can do to turn that knowledge management into lasting competitive advantage.

Evan SiegelGUEST

3:07

Thanks for inviting me.

Evan SiegelGUEST

3:08

I'm really looking forward to this conversation.

Evan SiegelGUEST

3:10

In addition to that AI business strategy role, I also lead eGain's banking vertical.

Evan SiegelGUEST

3:16

I do that because prior to eGain, I spent sixteen years at one of the mega banks in senior roles around the contact center and customer experience strategy.

3i Member Spotlight

3i Member Spotlight

Andrew Sachs: Building the Anti-PE Firm

Oct 14 · 3 Mentions

Andrew SachsGUEST

11:44

It had corrected and the rest of the market had not corrected yet.

Andrew SachsGUEST

11:48

And I thought I was so smart because eGain Communications was better than all their competition.

Andrew SachsGUEST

11:54

There was a company called Kana, which was Goldman Sachs-backed.

Andrew SachsGUEST

11:56

There was another company.

Andrew SachsGUEST

12:01

And I said, well... our company's better.

Andrew SachsGUEST

12:03

And you know what? I was right.

Andrew SachsGUEST

12:05

Because eGain is still around and never went bankrupt.

Andrew SachsGUEST

12:08

All the other companies went bankrupt.